Advanced Playlists

Overview

Advanced Playlists are add-on Walnut layouts designed to help teams create more polished, landing-page-style content hubs that go beyond the standard Playlist experience.

Instead of presenting content in a stacked player format, Advanced Playlists let you build a more modular destination that can combine demos, videos, PDFs, dashboards, documents, and embedded content into a branded, flexible experience.

Walnut currently offers two Advanced Playlist layouts: Sales Hub for pre-sales workflows and Customer Hub for post-sales engagement.

In This Guide:

This guide walks through what Advanced Playlists are, how to access them, how the two layouts differ, and where they fit best across pre-sales and post-sales workflows.

Before You Start

Before creating an Advanced Playlist, make sure the feature is available in your workspace and that you have the right role access.

Key Features

Advanced Playlists are designed to support richer, more flexible content hubs than a standard Playlist alone.

• Dynamic section types: Build content-rich layouts using Walnut demos, PDFs, videos, Google Docs, Office 365 files, dashboards, and custom embedded content.
• Landing-page-style layouts: Create experiences that feel more like a branded microsite or hub than a stacked player.
• Full-width embeds: Display documents, dashboards, and external tools in a more immersive format.
• Flexible section management: Add, remove, duplicate, and customize pre-built layout sections as needed.
• Broader media support: Combine interactive demos with supporting content in a single destination.

Quick Start Guide

1. In the Walnut Library, click New.
2. Select Playlists.
3. Under Choose Your Layout, select either Sales Hub or Customer Hub.
4. Add your content and customize the layout sections based on the experience you want to create.
5. Save and publish the Advanced Playlist when it is ready to share.

If the feature is not enabled, you can contact your Walnut Customer Success Manager or request an upgrade here.

Choose Your Layout

Walnut currently offers two Advanced Playlist layouts, each designed for a different stage of the customer journey.

Sales Hub

The Sales Hub is built for pre-sales engagement. It helps teams create polished, modular hubs that bring together product demos, technical overviews, supporting assets, videos, success stories, and competitive content in one place.

This layout works especially well for Solution Consultants, Sales Engineers, and other pre-sales teams that need a reusable destination they can tailor across prospects, verticals, or deal stages.

With support for rich media, embedded content, and broader document types, the Sales Hub is ideal when you want the experience to feel more like a branded destination than a traditional Playlist.

Best for:

• Pre-sales content hubs
• Solution overviews
• Technical evaluation support
• Reusable buyer-facing resource centers

Customer Hub

The Customer Hub is built for post-sales engagement. It helps Customer Success teams package usage data, success metrics, growth opportunities, demos, videos, documents, and dashboards into a more polished customer-facing hub.

This layout is especially useful for QBR-style experiences, customer education hubs, and ongoing success programs where you want a more structured, branded destination for customers to revisit over time.

By combining multiple content types in one place, the Customer Hub helps teams deliver a stronger post-sales experience that is easier to scale and easier for customers to navigate.

Best for:

• Quarterly Business Reviews
• Customer success hubs
• Adoption and education workflows
• Growth and expansion conversations

Advanced Playlists at a Glance

Where to Find It in Walnut

See Advanced Playlists in Action

Summary

Advanced Playlists give teams a more polished, flexible way to package and share content inside Walnut.

Unlike a standard Playlist, they are designed to feel more like a branded destination, making them especially useful when you want to combine demos, supporting assets, dashboards, and embedded content in a richer experience.

Use the Sales Hub for pre-sales engagement and the Customer Hub for post-sales success workflows when you want a more modular, landing-page-style format.