--- title: "Advanced playlists" slug: "/help/playlists/advanced" last_updated: "2026-04-15T14:59:33Z" zendesk_id: 39881702828691 zendesk_url: "https://help.walnut.io/hc/en-us/articles/39881702828691-Advanced-Playlists" locale: "en-us" category: "Getting Started" section: "Designing Interactive Demo Experiences" product: "playlists" displayed_sidebar: "playlistsSidebar" sidebar_position: 7 tags: ["video","dsr","pdf","qbr","add-on","customer hub","playlists","sales","customer","sales hub"] --- ## **Overview** **Advanced Playlists** are add-on Walnut layouts designed to help teams create more polished, landing-page-style content hubs that go beyond the standard Playlist experience. Instead of presenting content in a stacked player format, Advanced Playlists let you build a more modular destination that can combine demos, videos, PDFs, dashboards, documents, and embedded content into a branded, flexible experience. Walnut currently offers two Advanced Playlist layouts: **Sales Hub** for pre-sales workflows and **Customer Hub** for post-sales engagement. Advanced Playlists are built for teams that want their shared content to feel more like a destination than a simple content player, making them especially useful for polished pre-sales hubs, customer-facing resource centers, and richer multi-asset experiences. --- ## **Before You Start** Before creating an Advanced Playlist, make sure the feature is available in your workspace and that you have the right role access. :::note[Feature status] Advanced Playlists are an **add-on feature**. - **Role access:** Users with **Admin**, **Editor**, or **Presenter** roles can create Advanced Playlists when the feature is enabled. - **Location:** You can create them from **Walnut Library > New > Playlists**. ::: :::tip[Good to know] If you see an **Add-on** label and a **Request Upgrade** option when selecting a layout, Advanced Playlists are not currently enabled for your workspace. ::: --- ## **Key Features** Advanced Playlists are designed to support richer, more flexible content hubs than a standard Playlist alone. - **Dynamic section types:** Build content-rich layouts using Walnut demos, PDFs, videos, Google Docs, Office 365 files, dashboards, and custom embedded content. - **Landing-page-style layouts:** Create experiences that feel more like a branded microsite or hub than a stacked player. - **Full-width embeds:** Display documents, dashboards, and external tools in a more immersive format. - **Flexible section management:** Add, remove, duplicate, and customize pre-built layout sections as needed. - **Broader media support:** Combine interactive demos with supporting content in a single destination. --- ## **Quick Start Guide** 1. In the **Walnut Library**, click **New**. 2. Select **Playlists**. 3. Under **Choose Your Layout**, select either **Sales Hub** or **Customer Hub**. 4. Add your content and customize the layout sections based on the experience you want to create. 5. Save and publish the Advanced Playlist when it is ready to share. ![Step 1: Click New and select Playlist from the Walnut Library menu](pathname:///images/ec2b01adcc49972c.png) ![Step 2: Select Sales Hub or Customer Hub layout options for the playlist](pathname:///images/53a8283a7101c209.png) If the feature is not enabled, you can contact your **Walnut Customer Success Manager** or [request an upgrade here](https://help.walnut.io/hc/en-us/requests/new?ticket_form_id=13368501659411). ![Upgrade prompt with Add-on icon and Request Upgrade button](pathname:///images/38939f1fd4014989.png) --- ## **Choose Your Layout** Walnut currently offers two Advanced Playlist layouts, each designed for a different stage of the customer journey. --- ### **Sales Hub** The **Sales Hub** is built for **pre-sales engagement**. It helps teams create polished, modular hubs that bring together product demos, technical overviews, supporting assets, videos, success stories, and competitive content in one place. This layout works especially well for **Solution Consultants**, **Sales Engineers**, and other pre-sales teams that need a reusable destination they can tailor across prospects, verticals, or deal stages. With support for rich media, embedded content, and broader document types, the Sales Hub is ideal when you want the experience to feel more like a branded destination than a traditional Playlist. **Best for:** - Pre-sales content hubs - Solution overviews - Technical evaluation support - Reusable buyer-facing resource centers --- ### **Customer Hub** The **Customer Hub** is built for **post-sales engagement**. It helps Customer Success teams package usage data, success metrics, growth opportunities, demos, videos, documents, and dashboards into a more polished customer-facing hub. This layout is especially useful for **QBR-style experiences**, customer education hubs, and ongoing success programs where you want a more structured, branded destination for customers to revisit over time. By combining multiple content types in one place, the Customer Hub helps teams deliver a stronger post-sales experience that is easier to scale and easier for customers to navigate. **Best for:** - Quarterly Business Reviews - Customer success hubs - Adoption and education workflows - Growth and expansion conversations --- ## **Advanced Playlists at a Glance** | **Category** | **Details** | | --- | --- | | Feature status | Add-on feature | | Available layouts | Sales Hub and Customer Hub | | Best fit | Landing-page-style hubs for pre-sales and post-sales workflows | | Supported roles | Admin, Editor, Presenter | | Media support | Walnut demos, PDFs, videos, Office 365 files, Google Docs, dashboards, and custom embeds | --- ## **Where to Find It in Walnut** ![Top bar of Advanced Playlist layouts inside Walnut Library](pathname:///images/b6d70e7a9411f376.png) ![Playlist selection menu inside Walnut Library](pathname:///images/96568bc754d0696a.png) --- ## **See Advanced Playlists in Action** --- ## **Summary** Advanced Playlists give teams a more polished, flexible way to package and share content inside Walnut. Unlike a standard Playlist, they are designed to feel more like a branded destination, making them especially useful when you want to combine demos, supporting assets, dashboards, and embedded content in a richer experience. Use the **Sales Hub** for pre-sales engagement and the **Customer Hub** for post-sales success workflows when you want a more modular, landing-page-style format. :::note[Final Takeaway] Advanced Playlists are best when you need more than a linear content player. They help you turn demos, documents, dashboards, and supporting media into a stronger branded hub that is easier to share, easier to explore, and better suited for richer customer-facing experiences. :::