--- title: "Review your company's support tickets" slug: "/help/account/support-tickets" topic: "account" last_updated: "2026-11-11T10:49:09.827Z" description: "Account Owners and Company Admins can use the Support tickets tab to see every request their company has opened, track status, and search or filter by status or teammate." --- ## Overview The Walnut Help Center at [help.walnut.io](https://help.walnut.io) includes a **Support tickets** tab that lists every support request your company has opened with Walnut — not just the ones you filed yourself. Account Owners and Company Admins see the whole queue for the workspace, so you can track open issues, hand off follow-ups between teammates, and get a sense of what your team is asking about without having to chase individual email threads. --- ## Who can see Support tickets Support tickets is an **admin-only** view. You will see the tab after signing in to help.walnut.io if your role in the workspace is: - **Account Owner** - **Company Admin** Editors, Presenters and Viewers continue to see only the tickets they opened themselves, through the usual help flows — the company-wide tab is hidden for them. Sign-in uses the same Walnut account you log in to the app with: visiting help.walnut.io while signed in to Walnut hands you through automatically. If you are not signed in, the Help Center sends you through the standard Walnut sign-in and returns you to the page you were on. --- ## What the tab shows Opening **Support tickets** gives you two things side by side: **Team headline numbers.** A set of totals at the top of the page summarises the workspace's activity at a glance — how many tickets are currently open, how many have been solved, and the overall volume your team has filed. Use these to spot a spike in requests or to confirm that a backlog is clearing. **A list of every ticket your company has opened.** Each row shows: - The ticket's **subject** - A **status label** — for example, *Open*, *Pending*, *Solved* — so you can tell at a glance where each request stands - The **teammate who opened it** - **When it was filed** and when it was last updated Click a row to open the ticket and read the conversation. Internal notes and agent-only details stay hidden. The admin view widens the audience to your whole workspace; it does not expose anything you would not see as the original requester. --- ## Finding a specific ticket Two controls help you narrow a long list: - **Search** — type a word from the subject or body to filter the list down to matching tickets. - **Filters** — narrow by **status** (such as Open or Solved) and by **who opened the ticket**, so you can focus on your own queue, a specific teammate's, or everything still waiting on a reply. Combine search and filters to, for example, pull up every *Open* ticket filed by a particular colleague this quarter. --- ## Opening a new ticket Support tickets is a read and triage surface — it lists what your team has already filed. To raise a new request, use the **Contact support** action in the Help Center, or reply to an existing ticket to add a follow-up. New tickets appear in the company-wide view as soon as they are filed. --- ## FAQs **Can an Editor or Presenter see the company's tickets?** No. The Support tickets tab is visible only to Account Owners and Company Admins. Other roles continue to see only their own tickets. **Does opening a ticket as an admin let me see internal Walnut notes?** No. The admin view widens who at your company can read a ticket; it does not change what is on the ticket. Internal notes and agent-only fields are not shown. **I'm an admin but I don't see the Support tickets tab — why?** Make sure you are signed in to help.walnut.io with the same Walnut account you use for the app, and that your role in **Company Settings → Users** is **Account Owner** or **Company Admin**. If you have just been promoted, sign out of the Help Center and back in to refresh your session. **Does this replace email with support?** No. Emails you send to Walnut support still create tickets, and those tickets show up in this tab alongside any filed through the Help Center. --- ## Related Resources - [Company Settings](/help/account/company-settings) - [Scale your workspace](/help/account/scale-workspace) - [Subscribe to status updates](/help/account/status-page)